HELPING HIGH-RELIABILITY ORGANIZATIONS NAVIGATE COMPLEX HUMAN SYSTEMS
Two decades ago, I led the Human Performance Improvement Team for Nuclear Materials Technology at Los Alamos National Laboratory. My team was instrumental to standing-up facilities after an incident shut down the laboratory. This DOE-wide effort helped launc the HOP movement. I now moderate Harvard leadership programs.
Over the decades, I have had many engagements with globally-diverse clients in a variety of industries. Each project is unique, except in one way―I have approached every one as an invaluable opportunity both to learn and to contribute past learning. Although I have worked as a manager, consultant, scholar and trainer, my primary role is that of an expert learner who guides others through a process of understanding, insight, and mastery.
I love a challenge! My career began teaching geeks to be extroverts (I delivered sales classes for computer scientists). At the turn of the 21st century, I commuted from London to Shanghai to teach communist bankers how to turn a profit. My safety career progressed from teaching nuclear scientists that they were fallible to teaching engineers that they had feelings. Nothing is more rewarding to me than helping people and organizations push their own boundaries.
My scholarship is multi-disciplinary and my consulting practice pulls together research and best practices from various disciples and sources. My superpower is synthesis: integrating complex ideas, explaining them clearly, and identifying how to put them to practical use. My best personality trait is curiosity: no idea is too crazy, no theory too far-fetched, no concept too difficult, no problem insurmountable. We can always figure this out together!
The George Washington University, Washington, DC
Southern Methodist University, Dallas, TX
San Francisco State University, San Francisco, CA
St. John's College, Annapolis, MD